Privacy policy

Privacy Policy
Last updated: 21 January 2026

This Privacy Policy describes how Tempting Treats ("we", "us", or "our") collects, uses, stores, and discloses your personal information when you visit, use our services, or make a purchase from www.temptingtreats.co.nz (the "Site"), or otherwise communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" means any user of the Services, including customers and website visitors.

By accessing or using our Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements, or legal and regulatory obligations. Any updates will be published on this page and the "Last updated" date will be amended accordingly.

How We Collect and Use Personal Information

We collect personal information in order to provide and improve our Services, process orders, communicate with you, comply with legal obligations, and protect our business and customers.

The information we collect depends on how you interact with us.

Personal Information We Collect

Information You Provide Directly

You may provide personal information when you:

  • Place an order
  • Create an account
  • Contact us
  • Subscribe to marketing communications

This may include:

  • Name
  • Billing and delivery address
  • Email address
  • Phone number
  • Order and payment confirmation details
  • Account login details
  • Customer support communications

Providing certain information is necessary to use parts of our Services. Choosing not to provide required information may limit your ability to place orders or access features.

Information Collected Automatically (Cookies & Usage Data)

We automatically collect certain information about how you interact with our Site, including:

  • IP address
  • Device and browser information
  • Pages visited and actions taken
  • Network connection information

This information is collected using cookies, pixels, and similar technologies ("Cookies").

Cookies help us:

  • Operate and improve our Site
  • Remember preferences
  • Analyse traffic and usage patterns
  • Deliver relevant advertising

You can manage or disable Cookies via your browser settings, however this may affect Site functionality.

For Shopify-specific cookies, see: https://www.shopify.com/legal/cookies

Information from Third Parties

We may receive personal information from trusted third parties, including:

  • Shopify (our ecommerce platform)
  • Payment processors (to process transactions)
  • Shipping and fulfilment providers
  • Analytics and marketing providers

Any information received from third parties is handled in accordance with this Privacy Policy. We are not responsible for third-party privacy practices.

How We Use Your Personal Information

We use personal information for the following purposes:

Providing Products and Services
To process payments, fulfil orders, manage accounts, arrange delivery, handle returns where applicable, and provide customer support.

Marketing and Advertising
To send promotional communications (where permitted), personalise advertising, and improve the relevance of our marketing. You may opt out of marketing emails at any time.

Security and Fraud Prevention
To detect and prevent fraud, misuse, or unlawful activity.

Communications
To respond to enquiries, provide order updates, and improve customer service.

Disclosure of Personal Information

We may disclose personal information where necessary, including:

  • To service providers who support our business (IT, payment processing, analytics, fulfilment, customer support)
  • To Shopify and marketing partners for advertising and analytics
  • Where you direct or consent to disclosure (e.g. shipping providers)
  • To comply with legal obligations or protect our rights
  • In connection with a business transaction (such as restructuring or sale)

We do not sell personal information for monetary gain.

Where references are made to "selling" or "sharing" personal information, this relates to the use of advertising and analytics services and does not involve selling personal data in the ordinary New Zealand sense.

User-Generated Content

If you submit reviews or other content publicly on our Site, that information may be visible to others. We cannot control how third parties use publicly available information.

Third-Party Websites and Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their policies separately.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from children.

Security and Retention

We take reasonable steps to protect your personal information; however, no system is completely secure.

We retain personal information only as long as necessary to:

  • Provide our Services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

Your Rights (New Zealand)

If you are located in New Zealand, this Privacy Policy is governed by the Privacy Act 2020.

You have the right to:

  • Request access to personal information we hold about you
  • Request correction of personal information if it is inaccurate

To exercise these rights, please contact us using the details below. We will respond within a reasonable timeframe.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Privacy Commissioner at www.privacy.org.nz.

International Data Transfers

Your personal information may be stored or processed outside New Zealand, including by Shopify and other service providers.

Where we disclose personal information overseas, we take reasonable steps to ensure it is protected in a manner comparable to New Zealand privacy standards, or as otherwise permitted under the Privacy Act 2020.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have a complaint, please contact us at:

Email: info@temptingtreats.co.nz

We aim to respond to all privacy enquiries within a reasonable timeframe.